DriveCast Support

Publisher

张敏 (Min Zhang) · China mainland

zhonghphuan@hotmail.com

Privacy · Terms · Support

Before contacting support

Confirm that the playlist URL still works, the phone and receiver are on the intended network, required iOS permissions are enabled, and the selected media format is supported. DRM, account login, cookies, expiring URLs, geographic limits, and third-party outages can prevent playback.

Share a diagnostic log

Open Diagnostics, preview the local log, and share it only if you choose. Logs are not uploaded automatically. Remove any information you do not want to disclose before sending.

Delete local data and purchases

Delete subscriptions and favorites in the app, clear diagnostic logs from Diagnostics, or revoke permissions in iOS Settings. Uninstalling removes app-container data, subject to device backups; the daily-allowance Keychain record may remain. Use Restore Purchases for StoreKit access and Apple’s systems for billing or refund questions.